Helpdesk

We’re a digital bank because you shouldn’t have to go out of your way just to get your money. It’s faster and cheaper by telephone or online.

Savings & loans

02392827980

Weekdays 09:30 - 16:30

engage account

03332023642

Weekdays 08:00 - 18:00

Choose an FAQ help option below

Engage current account

  • To activate your card call 03332023642 opt 2 to use our automated activation line.

  • You will receive your PIN when you activate your card on our automated activation line at the end of the call.

    Forgot your PIN? Call 03332023642 option 4.

  • You can block or unblock your card online via your mobile app.

    If you know for sure your card is lost or stolen please call 03332023640 opt 3.

  • When you opened your account you would have received an email with your user name.

    Didn’t get it? Call 03332023642 .

    Download the ‘engage card’ app from your smartphone store and follow the online instructions.

    Google play

    Apple store

  • You can pay cash into your engage current account at the Post Office or any shop displaying the ‘PayPoint’ sign.

  • For further detailed questions and answers on your engage account please follow this link.

Personal loans

  • You can normally top up your loan after six months or when you are ‘halfway’ on your loan balance, whichever is earlier. Apply

  • Your cashback savings are available once your loan has ended. If you top-up your loan during the term your cashback savings will be carried over to your new loan.

  • We don’t charge any fees to arrange a personal loan. There are also no early repayment charges for paying back your loan early.

  • If you are employed you are eligible for a three-month payment break (or 3 payments if you don’t pay monthly). You can take this in one go or three separate payments.

  • Talk to us about your situation and we can normally come to a temporary reduced payment arrangement or an alternative plan. Call us on 02392827980 or find out more here

Savings accounts

  • Pay into your account by bank transfer (BACS) Standing Order or Direct Debit.

    Use your account number and sort code and always use your membership number as a reference/roll number.

    We receive one external payment into accounts each working weekday at 09:00 am. Any payments transferred after this time will appear in your account the following day.

  • You can transfer money out of your account by logging in to our website or calling our helpdesk on 02392827980.

    There are three outbound payments per day on savings accounts at approx. 10:00 am, 13:30 pm and 17:00 pm.

    The final call for payments out of your account is approx. 15:00 pm.

  • You can set up digital banking for savings, loans and community group accounts when you visit this link.

  • We have a current acceptable list of identification requirements for opening an account which can be found here.

  • ISA transfers must be requested by telephone. You can transfer an ISA in or out of your account by calling 02392827980.

Other useful information

  • You can inform us of a bereavement by calling 02392827980. You can also use this link. https://portal.helloworks.com/link/WVN0BzDrSnBWtFnk

  • You can give permission for someone to act on your account by completing a third-party mandate form here.

  • You can amend your personal details including address, contact numbers and other information by following this link

  • If you wish to close your account please call 02392827980.

  • You can pay a cheque into your account by sending it to our address (we cannot accept recorded delivery) or post it into our letterbox.

    Note: cheques can take at least 14 days to clear.